How personal information is handled.

What we collect

We may collect personal information needed to respond to an enquiry or support care. This may include identification and contact details, appointment and referral information, Medicare or billing details, and health information provided by you or an authorised referrer.

How we use health information

Health information may be used to assess, provide and coordinate care, communicate about appointments, manage administration and meet applicable professional or legal responsibilities. We will use it for another purpose only where permitted or required.

Disclosure

Personal information may be disclosed to people involved in your care, service providers that support the practice, or another recipient where you have consented or disclosure is permitted or required. The final policy will describe any confirmed disclosure arrangements in the legally reviewed policy.

Security

The practice will take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Confirmed storage, retention and disposal arrangements will be documented in the reviewed policy.

Access and correction

You may ask to access personal information held about you or request a correction if it is inaccurate, out of date, incomplete or misleading. Contact the practice using the published contact details so the request can be assessed and answered.

Complaints

If you have a privacy concern, contact the practice and provide enough detail for it to be reviewed. The final policy will confirm the complaint contact, response process and any external review pathway in the legally reviewed policy.